How to Report a Claim Insurance For People Who Travel You have three ways to report a claim with respect to your Travel Insurance Coordinators Insurance Plans. They are: (1) using the company's online claims form; (2) by telephone: report the claim directly to T.I.C. at 1-800-882-5246 (if you're calling from Canada & U.S.A.) or collect (604) 639-8849 (if calling from elsewhere); or, (3) in writing to: T.I.C. Claims Department 330 Woolwich Street, Guelph, Ontario, Canada, N1H 3W5. It is a condition of coverage that T.I.C. Agencies Ltd. be notified prior to, or within 48 hours of, admission to hospital and prior to any invasive investigations or surgery being performed. Failure to do so, without reasonable cause, will reduce eligible expenses by 20%. If you have any questions, concerns or comments please contact us.